Privacy Policy

Premium Access Global Fulfillment LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

• Identity Data: Name, business name, tax identification numbers
• Contact Data: Email address, phone number, billing and shipping addresses
• Transaction Data: Order history, shipment records, carrier selections, fulfillment activity
• Technical Data: IP address, browser type, device identifiers, usage logs
• Financial Data: Billing information and invoicing records (we do not store full card numbers)
• Communications: Support tickets, emails, and chat records with our team

2. How We Use Your Information

• Provide, operate, and improve our fulfillment and shipping services
• Process orders, manage carrier integrations, and track shipments
• Communicate service updates, billing notices, and support responses
• Comply with legal obligations including AML and KYC requirements
• Detect and prevent fraud, abuse, or unauthorized access
• Analyze platform usage to improve performance and user experience

3. Legal Basis for Processing

We process your data on the following legal bases: (a) performance of a contract with you; (b) compliance with legal obligations; (c) our legitimate business interests; and (d) your consent where explicitly provided.

4. Data Sharing

• Carrier Partners: To facilitate shipping and fulfillment on your behalf
• Service Providers: Technology, hosting, and analytics vendors under confidentiality agreements
• Legal Authorities: When required by law, court order, or regulatory obligation
• Business Transfers: In the event of a merger, acquisition, or asset sale

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Fulfillment records are typically retained for a minimum of 7 years for compliance purposes.

6. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain types of data use
• Request portability of your data in a structured format
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at [email protected].

7. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure.

8. International Transfers

As a global fulfillment provider operating in 200+ countries, your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

9. Cookies

We use cookies and similar tracking technologies on our platform. Please refer to our Cookie Policy for full details.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

11. Contact

Premium Access Global Fulfillment LLC
10949 E Peakview Ave, Englewood, CO 80111
[email protected]